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WORK EXPERIENCE

KNOWLEDGE ANALYST

June 2023 - Current

JACOBS ENGINEERING GROUP | REMOTE

  • Developed a Self-Service Portal in SharePoint to support the IRES Contract

  • Developed a metadata application profile to support searching

    Collaborated across the IRES Contract and with our government partner to provide training

  • Developed and report weekly/monthly Knowledge Management KPIs and metrics

  • Write knowledge articles and work instructions in collaboration with our Service Desk

  • Redesigned our Knowledge Management SharePoint site and navigation

  • Conduct Knowledge Management site audit for stale content and permissions

  • Implemented a team dashboard to gather data to report on monthly Workload Drivers

PIM/DAM MANAGER

Sept 2021 - June 2023

​PET SUPPLIES PLUS| LIVONIA, MI (HYBRID)

  • Designed the domain model with a user experience focus collaborating with key stakeholders

  • Worked with Sitecore Content Team, third party developers, & IT partners to implement Content Hub

  • Wrote governance and training program documentation

  • Tested domain model configurations

  • Project managed data scrubbing and redesign of taxonomy values and user interface

  • Migrated ~80,000 assets, ~15,000 Product Parents and associated those to the migrated ~60,000 Product Variants

  • Onboarded new users

  • Presented project updates to senior leadership

MANAGER OF DIGITAL ASSETS

June 2021 - July 2021

STRIDE,INC | REMOTE

  • Set goals and milestones for Digital Asset Management Implementation project

  • Created Trello Agile board to manage DAM Team implementation timeline and tasks

  • Drafted governance plan, mission, and vision for the Digital Asset Management System

  • Consulted with DAM Stakeholders to model and design DAM taxonomy with a user experience focus

  • Researched and documented Digital Asset Management best practices

  • Created dashboard to track and visualize project and team progress in Trello and Excel.

INFORMATION RESOURCES SPECIALIST

March 2020 - June 2021

UNIVERSITY OF MICHIGAN LAW LIBRARY | ANN ARBOR, MI

  • Update monthly budget reports on allocations, expenditures, encumbrances and free balance.

  • Contribute to bi-weekly documentation and workflow meetings.

  • Create new documentation for remote work procedures. Edit documentation with new procedures and best practices.

  • Maintain relationships with vendors, resolving monthly statement reconciliations, invoices errors, and placing orders (globally).

  • Receive, evaluate, and process incoming collection materials.

  • Updating and maintaining Integrated Library System records.

  • Contribute to ongoing library projects, including Intranet Cleanup, Fiscal Year totals.

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TECHNICAL SERVICES SPECIALIST

Sept. 2017 - March 2020

THE HENRY FORD | DEARBORN, MI

  • Manage library collection budget (tracked through Integrated Library System and Excel Spreadsheet).

  • Manage all incoming and outgoing inter library loans

  • Maintain the library collection through projects, including inventory, record migration cleanup, basic book conservation.

  • Manage volunteer and intern projects

  • Write library technical services department job manual, policy and procedures.

  • Represent the institution as the Project Manager with Consortia in monthly and quarterly meetings at the DALNET office.

DIGITAL ASSET MANAGEMENT INTERN

June 2017 - August 2017

QUICKEN LOANS | DETROIT, MI​

  • Contributed to bi-weekly data governance meetings.

  • Updated, edited, and managed metadata and user permissions for incoming digital assets.

  • Provided client training on using the digital asset management system.

  • Collaborated with internal client on streamlining their metadata schema, filtered search, controlled vocabulary. 

  • Created folder structure and documentation for internal client digital asset collections in Sharepoint beta site.

  • Participated in outreach events

  • Used Jira to track and project manage weekly sprints.

LEAD TEACHER - 2ND GRADE

January 2015 - June 2017

GREAT HEARTS MONTE VISTA | SAN ANTONIO, TX

  • Managed Teaching Assistant schedules

  • Mentored Teaching Assistants lesson planning and student interactions

  • Wrote and developed lesson plans, weekly newsletter, and student activities and worksheets

  • Created Passport Club as an extra-curricular activity for 2nd-5th grade students

  • Collected and analyzed data on student progress.

  • Updated and maintained student records.

CUSTOMER SERVICE INTERN

December 2013 - June 2014

THOMSON REUTERS | ANN ARBOR, MI

  • Worked with the Tax and Accounting customers to renew their software licensing

  • Provide basic customer online account portal support/training

  • Updated and maintained customer database and call logs.

ACADEMIC EXPERIENCE

MASTERS OF LIBRARY INFORMATION SCIENCE, WAYNE STATE UNIVERSITY

January 2016 - May 2018

Studies concentrated on Digital Content Management.

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Coursework included creating infographics, relational databases, informational documentation, creating Visio workflows, project management documentation and planning, building Digital Libraries, writing grant proposals. Writing and editing literature reviews and research articles.

BACHELOR OF ARTS, UNIVERSITY OF MICHIGAN

Sept. 2010 - August 2013

Major in History (America & the Middle East, and American History); Minor in Germanic Languages.

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Study abroad May-August 2013 at the Goethe Institute, Dresden, Germany.

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Coursework included intensive historical research using electronic resource databases, writing short and long form papers, engaging in dynamic discussions on scholarly content.

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