
WORK EXPERIENCE
KNOWLEDGE ANALYST
June 2023 - Current
JACOBS ENGINEERING GROUP | REMOTE
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Developed a Self-Service Portal in SharePoint to support the IRES Contract
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Developed a metadata application profile to support searching
Collaborated across the IRES Contract and with our government partner to provide training
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Developed and report weekly/monthly Knowledge Management KPIs and metrics
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Write knowledge articles and work instructions in collaboration with our Service Desk
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Redesigned our Knowledge Management SharePoint site and navigation
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Conduct Knowledge Management site audit for stale content and permissions
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Implemented a team dashboard to gather data to report on monthly Workload Drivers
PIM/DAM MANAGER
Sept 2021 - June 2023
​PET SUPPLIES PLUS| LIVONIA, MI (HYBRID)
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Designed the domain model with a user experience focus collaborating with key stakeholders
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Worked with Sitecore Content Team, third party developers, & IT partners to implement Content Hub
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Wrote governance and training program documentation
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Tested domain model configurations
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Project managed data scrubbing and redesign of taxonomy values and user interface
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Migrated ~80,000 assets, ~15,000 Product Parents and associated those to the migrated ~60,000 Product Variants
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Onboarded new users
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Presented project updates to senior leadership
MANAGER OF DIGITAL ASSETS
June 2021 - July 2021
STRIDE,INC | REMOTE
Set goals and milestones for Digital Asset Management Implementation project
Created Trello Agile board to manage DAM Team implementation timeline and tasks
Drafted governance plan, mission, and vision for the Digital Asset Management System
Consulted with DAM Stakeholders to model and design DAM taxonomy with a user experience focus
Researched and documented Digital Asset Management best practices
Created dashboard to track and visualize project and team progress in Trello and Excel.
INFORMATION RESOURCES SPECIALIST
March 2020 - June 2021
UNIVERSITY OF MICHIGAN LAW LIBRARY | ANN ARBOR, MI
Update monthly budget reports on allocations, expenditures, encumbrances and free balance.
Contribute to bi-weekly documentation and workflow meetings.
Create new documentation for remote work procedures. Edit documentation with new procedures and best practices.
Maintain relationships with vendors, resolving monthly statement reconciliations, invoices errors, and placing orders (globally).
Receive, evaluate, and process incoming collection materials.
Updating and maintaining Integrated Library System records.
Contribute to ongoing library projects, including Intranet Cleanup, Fiscal Year totals.
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TECHNICAL SERVICES SPECIALIST
Sept. 2017 - March 2020
THE HENRY FORD | DEARBORN, MI
Manage library collection budget (tracked through Integrated Library System and Excel Spreadsheet).
Manage all incoming and outgoing inter library loans
Maintain the library collection through projects, including inventory, record migration cleanup, basic book conservation.
Manage volunteer and intern projects
Write library technical services department job manual, policy and procedures.
Represent the institution as the Project Manager with Consortia in monthly and quarterly meetings at the DALNET office.
DIGITAL ASSET MANAGEMENT INTERN
June 2017 - August 2017
QUICKEN LOANS | DETROIT, MI​
Contributed to bi-weekly data governance meetings.
Updated, edited, and managed metadata and user permissions for incoming digital assets.
Provided client training on using the digital asset management system.
Collaborated with internal client on streamlining their metadata schema, filtered search, controlled vocabulary.
Created folder structure and documentation for internal client digital asset collections in Sharepoint beta site.
Participated in outreach events
Used Jira to track and project manage weekly sprints.
LEAD TEACHER - 2ND GRADE
January 2015 - June 2017
GREAT HEARTS MONTE VISTA | SAN ANTONIO, TX
Managed Teaching Assistant schedules
Mentored Teaching Assistants lesson planning and student interactions
Wrote and developed lesson plans, weekly newsletter, and student activities and worksheets
Created Passport Club as an extra-curricular activity for 2nd-5th grade students
Collected and analyzed data on student progress.
Updated and maintained student records.
CUSTOMER SERVICE INTERN
December 2013 - June 2014
THOMSON REUTERS | ANN ARBOR, MI
Worked with the Tax and Accounting customers to renew their software licensing
Provide basic customer online account portal support/training
Updated and maintained customer database and call logs.
ACADEMIC EXPERIENCE
MASTERS OF LIBRARY INFORMATION SCIENCE, WAYNE STATE UNIVERSITY
January 2016 - May 2018
Studies concentrated on Digital Content Management.
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Coursework included creating infographics, relational databases, informational documentation, creating Visio workflows, project management documentation and planning, building Digital Libraries, writing grant proposals. Writing and editing literature reviews and research articles.
BACHELOR OF ARTS, UNIVERSITY OF MICHIGAN
Sept. 2010 - August 2013
Major in History (America & the Middle East, and American History); Minor in Germanic Languages.
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Study abroad May-August 2013 at the Goethe Institute, Dresden, Germany.
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Coursework included intensive historical research using electronic resource databases, writing short and long form papers, engaging in dynamic discussions on scholarly content.

